eGain for Salesforce integrates eGain’s award-winning AI, knowledge management and customer engagement apps with Salesforce CRM.
Contact center agents are able to quickly resolve a broad range of customer queries using eGain’s AI Knowledge by clicking the Solve Button™ from within Salesforce. Likewise, agents on eGain’s digital-first desktop are able to view customer profiles and context from Salesforce from within eGain.
Omnichannel interactions are recorded end to end in eGain and Salesforce for a 360 view. Customer profiles stored in Salesforce can also be leveraged from within eGain for multichannel engagement.
Businesses experience up to 37% improvement in FCR, 30 point improvement in NPS, and 50% reduction in training time with the solution.
Have you heard of our popular free production pilot program, Innovation in 30 Days™? Sign up today to see in action how eGain AI + Knowledge can enhance your Salesforce deployment.